Do you offer yearly plans?
Our packages are retainer in nature, i.e. we charge you on a monthly basis. However, if you prefer to pay for a year upfront, which is totally up to you, we offer a discount of 10%.
What happens to the unused designs at the end of a monthly retainer contract?
We will give you regular updates on the status of your retainer hours. Unfortunately, any unused design at the end of a monthly contract are not transferable, unless it is explicitly mentioned in your package.
What are some common projects you can complete for us?
Sales sheets, reports, brochures, ads, infographics, presentations, web graphics, social media graphics, direct mail, posters, flyers, billboards, signage, banners, email graphics, logos, icons and much more
Do you handle the printing as well?
Yes. we suggest you with different reliable printers or we can outsource it for you as well
Can you do small jobs or one-off’s?
Yes. we have many clients who send us their smaller jobs (pamphlets, banners, logo alterations, direct mail revisions, etc.) so they can focus on completing their larger initiatives.
What if I dislike the final product?
We are 100% sure you will love our work but in case if a situation arises and you do not like the final product we would be happy to redesign until you are satisfied
Can i share one package for two companies ?
Unfortunaley each package is confined to one company only but we are happy to offer you customized package
I need something designed yesterday. Can you help me ?
We can usually accommodate your rush job depending on how full our production schedule is however, a rush fee may be added. Call us to find out.
Is the artwork our property once paid for ?
No, not the actual artwork files unless agreed upon in the proposal. We provide you with jpeg , png or Pdf unless if it is a logo we provide clients with an EPS file
Why does my website require regular maintenance ?
Regularly updating your website with fresh content (text, images, PDFs and videos, etc.) will not only gain loyalty from your visitors but provide them with good visitor experience.
Can i do website maintenance changes myself ?
This depends on the type of website you have. If your website doesn’t enable you to, we can discuss options about converting your website into a CMS (Content Management System).
What maintenance options do you offer?
My package doses not allow addition of new web page what should i do ?
If the package chosen does not allow adittion of new pages, you will be charged a fee for adding a new page
Is there a contract and how is payment handled?
Yes. we have a yearly contract
Can you install a security certificate on my website ?
Yes we can install SSL and we would highly recommend any website to have a security Certificate depending on the package SSL can be installed
What type of payment do you accept ?
Currently we only accept cash or bank transfer